Your best support agent never sleeps.
Nimbus learns your help docs, policies and product catalogue, then answers customers in chat, email and text, 24/7 and in your voice. When it isn't sure, it hands off to your team.
- of questions resolved without a human
- 82%
- median time to first reply
- 1.4s
- languages, detected automatically
- 40+
Live demo
Ask it anything. Watch it answer.
This assistant has been trained on Juniper & Pine, a made-up home goods store. Tap a question and see how Nimbus replies: grounded in real policies, in the store's own friendly voice.
- Replies in about a second, 24/7
- Every answer cites its source
- Hands off to your team when it should
Juniper & Pine Help
Powered by Nimbus · usually replies instantly
Assistant: Hi! I'm Juniper & Pine's assistant. Ask me about orders, returns, delivery or anything in store.
Try asking
Features
Everything a great agent does. At any hour.
Learns in minutes
Point Nimbus at your help centre, PDFs and product feed. It reads everything and stays in sync as you update.
Speaks in your voice
Warm and chatty or crisp and formal. Set the tone once, and every reply sounds like your brand.
Knows when to hand off
Refunds over a limit, upset customers, tricky questions: Nimbus passes them to a person with full context.
40+ languages
Customers write in their own language, and Nimbus answers in kind. No translation set-up needed.
Takes real actions
Look up orders, rebook appointments, start returns. Connect your tools and let it do the busywork.
Gets smarter weekly
A Monday report shows what people asked, what Nimbus couldn't answer, and the docs worth writing next.
Private by design
Your data is encrypted, kept in your own workspace, and never used to train anyone else's assistant.
How it works
Live in an afternoon. No engineers.
STEP 01
Connect your knowledge
Add your website, help centre and policy docs. Nimbus reads them all and builds a private index just for you.
About 5 minutes
STEP 02
Shape the voice and rules
Choose a tone, set what Nimbus may and may not do, and decide when it should bring in a human.
About 10 minutes
STEP 03
Go live everywhere
Paste one line onto your site, or connect email and text. Watch the answers in real time from your dashboard.
One click
Plugs into the tools you already use
One assistant, every channel. 60+ ready-made connections, plus an open API for the rest.
- Website chat
- Email inbox
- Text messages
- Phone & voice
- Help desk
- Online store
- Bookings
- Team chat
- CRM
- Docs & wikis
Pricing
Simple plans. Cheaper than a night shift.
Starter
For small shops getting their first assistant.
$29/ month
Billed monthly · cancel any time
- 1,000 conversations / month
- Website chat
- Up to 50 help docs
- Email hand-off
Growth
Most popularFor busy teams answering across channels.
$89/ month
Billed monthly · cancel any time
- 5,000 conversations / month
- Chat, email & text
- Unlimited docs
- Order & booking actions
- Weekly insights report
Scale
For brands with many stores or languages.
$249/ month
Billed monthly · cancel any time
- 25,000 conversations / month
- Every channel incl. voice
- Custom roles & approvals
- Priority support
- Single sign-on
All plans include a 14-day free trial. Prices in USD, before tax.
FAQ
Good questions, straight answers.
Something else on your mind? Email hello@example.com and a human will reply.
Nimbus only answers from the sources you give it, and shows which one it used. If the answer isn't there, it says so and hands the question to your team instead of guessing.
Most teams are live the same afternoon. Connect your help centre or upload documents, choose a tone, paste one snippet onto your site, and you're done.
Always. Customers can ask for a human at any point, and you can set rules, like refunds over $200 or unhappy customers, that send a conversation straight to your inbox.
Your content and conversations stay in your own encrypted workspace. They're never shared, and never used to train assistants for other businesses. You can export or delete everything at any time.
One customer chatting with Nimbus about one topic, however many messages that takes. Conversations handed to a person still count once.
Yes, upgrade or downgrade whenever you like. Changes apply straight away and we pro-rate the difference on your next bill.
Private beta
Get early access to Nimbus 2.
We're onboarding 50 new businesses each week. Join the list and we'll set up your assistant with you, free for the first month.